Last modified on: 24 July 2019

This Privacy Policy ("Policy") describes how GarGeon Sdn. Bhd., its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively "GarGeon", "we", "us" or "our") collect, use, process and disclose your Personal Data through the use of the waste and recycling platform (web account, website, and mobile apps) and management platform software (schedules, communication, records and billing invoices).

This Policy applies to our customers, haulers, partners, and service providers (collectively "you", "your" or "yours")

"Personal Data" is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your company name, company address, contact number, billing details, bank account and details, email address, your profile image, account username, business certifications, business licenses, business profile.

Information You Provide to Us

When you use the Service, you may provide us with information about you. This may include your company name and contact information, company address, financial information to make or receive payment for services obtained through the GarGeon waste & recycling platform. When you use the Service, we may also collect information related to your use of the Service and aggregate this with information about other users. This helps us improve our Services for you. You may also provide us with information about your contacts, for example, you'd like to add those contacts (co-workers) to manage the waste & recycling via management accounts.

When our services are used

Waste & Recycling, Services or Personal Account Data may be collected through the normal operation of our Apps, Websites, Services. Some examples are:

  1. Your premise location (where the waste & recycling pick-up);
  2. Transaction information (such as payment, billing invoices, and tonnage tickets);
  3. Information about how you interacted with out Apps, Website or Services (such as features used, functionalities and content viewed);
  4. Personal data you enter in messages when you use our built-in communication features;
  5. Feedback, ratings and compliments; and
  6. Device information (such as hardware model and serial number, IP address)
From other sources

When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include

  • Referral programmes;
  • Our business partners, such as waste & recycling haulers, payment providers;
  • Publicly available data
  • Governmental sources of data;
  • When our users invite you as co-worker to manage web account; and
  • Marketing services providers
Personal and Company Data about waste & recycling hauling partners

If you are a hauling-partner, we may collect

  • Company address
  • Company name
  • Services type
  • Licenses or certifications (business related or environmental laws related)
  • Email address
  • Contact No
Use of Personal and Services Data

GarGeon may use, combine and process your Personal and Services Data for the following purposes ("Purposes").

Providing services and features

Your Personal and Services Data will be used to provide, personalise, maintain, and improve our products and services. This includes using your Personal and Services Data to :

  • provide you with Services across our various business verticals;
  • engage you to provide Services;
  • create, administer and update your account (if necessary);
  • verify your business / company identity;
  • validate your service request (upon submitting waste & recycling request);
  • track the progress of your waste & recycling services and detect abnormal activities during service;
  • enable features that personalise your services searching filters, such as lists of the suitable waste & recycling hauler types that fit your need;
  • perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
  • process waste and recycling optimisation data;
  • protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
  • enable communications between GarGeon and our users;
  • process, manage or verify your application for subscription with GarGeon and to provide you with subscribers' benefits; and
  • enable our waste & recycling haulers to manage and allocate hauling resources.
Customer Support

We use Personal and Services Data to resolve customer support issues. For example, we may:

  • investigate and address services related concerns;
  • monitor and improve our customer support responses;
  • respond to questions, comments and feedback regarding Haulers and Services; and
  • inform you about steps taken to resolve customer support issues
Research and Development

We may use the Personal and Services Data we collect for testing, research, analysis, waste & recycling optimisation data and product development. This allows us to understand and analyse your needs and preferences, protect your personal data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.

Legal and Purposes

We may use the Personal and Services Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law

We may also use your Personal and Services Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.

For example, we may use your Personal and Services Data to:

  • comply with court orders or other legal, governmental or regulatory requirements;
  • enforce our Terms of Service or other agreements; and
  • protect our rights or property in the event of a claim or dispute.

We may also use your Personal and Services Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.

Marketing and Promotions

We may use your Personal and Services Data to market GarGeon and GarGeon partners' benefits' and advertisers' products, services, events or promotions. For example, we may:

  • send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
  • notify, invite and manage your participation in our events or activities;

We may communicate such marketing to you by post, telephone call, short message service, online messaging service, push notification by hand and by email.

If you wish to unsubscribe to the processing of your Personal and Services Data for marketing and promotions, please click on the unsubscribe link in the relevant email or message. Alternatively, you may also update your preferences in the email.

Disclosure of Personal and Services Data

We need to share Personal Data with various parties for the Purposes. These parties include:

Other users

For example, if you are a Customer, we may share your waste & recycling service details with participating Haulers. Your company name, address, company logo, profile account photo may be shared to the participating Hauler in the event of matchmaking purpose.

If you are a Hauler, we may share your Personal and Services Data with the Customer including your company name, address, service type, service quoted rate, company photo, profile account photo, licenses, certifications, company profile.

With the owner of GarGeon account (customer management account) that you may use

For example, the owner (first registered user in the company) of the account may receive related information when you (invited as the co-worker) may manage the account on behalf of the company.

With our legal advisors and governmental authorities

We may share your Personal and Services Data with our legal advisors, law enforcement officials, government authorities and other third parties

With GarGeon's service providers and business partners

We may provide Personal and Services Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

  • payment processors and facilitators;
  • cloud storage providers;
  • marketing partners and marketing platform providers;
  • data analytics providers;
  • research partners, including those performing surveys or research projects in partnership with GarGeon or on GarGeon behalf;
  • Fleet and waste & recycling hauling partner; and
  • insurance and financing partners;
Amendments and updates

GarGeon shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Websites, Apps or Services, using waste & recycling services from GarGeon or continuing to communicate or engage with GarGeon following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.

If you have any queries about your personal and services data, please contact our office at:

GarGeon Sdn. Bhd.
No 3, Jalan Medini Utara 1
Lebuh Medini Utara
Medini Iskandar, 79200
Nusajaya Johor.
Email: contact@gargeon.com

The original of this Privacy Statement is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.