Capri by Fraser runs premium stays with zero overflow.
Fixed vendor schedules left waste piling up where guests could see it. Now pickups fit each hotel’s day.
Capri by Fraser
Capri by Fraser runs premium hotel properties across Malaysia. Its business and leisure guests expect a smooth stay.
So waste has to stay out of sight. The back of house must stay clean, and green goals must be met.
- IndustryHospitality
- LocationKuala Lumpur · Johor
- ScaleMultiple properties
- TimelineImmediate impact
- Services usedGarGeon Connect, Waste collection service, Recycling programme
The problem, and what we did about it.
Fixed vendor schedules
Vendors collected at set times that did not suit the hotels, so waste overflowed.
Paper and spreadsheet records
Nobody could easily check a pickup, track performance or see what was happening now.
A vendor per property
Managing a different provider at each site added work. It was hard to hold every property to one standard.
No recycling support
The old vendors could not help the brand recycle more or reach its green goals.
Schedules built around the hotel
We set collection times and a service plan around how each hotel runs. That stopped the overflow.
GarGeon Connect across every property
Every hotel now sits in one system, with service and performance reports for each.
One contract instead of many vendors
GarGeon now runs all waste services, so nobody manages a separate provider at each site.
More recycling, including cooking oil
We helped the hotels recycle more and send less to landfill. We also added cooking oil recycling.
“We were managing multiple vendors across properties with no visibility into actual performance. Waste overflow was damaging our brand reputation.”
What changed in daily operations.
No more overflow
Flexible pickups cleared the pile-ups that used to disturb guests.
Less time spent managing waste
Live detail for every hotel means managing waste takes less of the team’s day.
Simpler communication
Everyone across the brand now deals with one partner and one system.
Higher recycling rate
Less goes to landfill, and the hotels’ environmental footprint is smaller.
Capri by Fraser now aims to grow recycling beyond the 35% lift. Cooking oil comes first, then other materials.
“Since partnering with GarGeon, we have had zero overflow incidents across all our properties. Pickups just happen on schedule, and we run every property from one place — exactly what our hospitality operations needed.”
Read how more Malaysian businesses run their waste with GarGeon.
They work in different industries on the same kind of contract. Each can show its results.
Pickups that just happen — 40–50 tonnes a month
From 81% to 95% on-time collection across 500,000 sq ft
