Capri by Fraser runs premium stays with zero overflow.
A premium hospitality brand stopped letting waste pile up behind the scenes. Now pickups happen on schedule, every property runs from one place, and recycling is up 35%.
Capri by Fraser
Capri by Fraser runs premium hospitality properties across Malaysia, hosting business and leisure travellers who expect everything to feel effortless.
For a brand like this, waste management has to be invisible — clean back-of-house, no overflow in sight, and sustainability goals that are actually met, not just promised.
- IndustryHospitality
- LocationKuala Lumpur · Johor
- ScaleMultiple properties · Malaysia operations
- TimelineImmediate impact
- UsingGarGeon Connect, Waste collection service, Recycling programme
The problem, and what we did about it.
Rigid vendor schedules
Existing vendors collected on fixed times that did not fit hotel operations. Waste piled up and overflow started showing up where guests could see it.
Manual, paper-based tracking
Spreadsheets and paper records made it hard to verify a collection happened, monitor performance, or get a real-time picture.
A vendor per property
Coordinating different providers across sites added overhead and made it hard to hold every property to the same standard.
No sustainability support
The old vendors could not help lift recycling rates or move the brand towards its environmental goals.
Schedules built around the hotel
We designed collection times and a service plan around how Capri by Fraser actually runs — which is what put a stop to the overflow.
GarGeon Connect across every property
Multi-location management moved into one system, with full visibility of service and performance reports for each hotel.
One contract instead of many vendors
All waste management is centralised under GarGeon, so there is no more juggling separate providers site by site.
Sustainability built in
We helped the hotel recycle more effectively, cut what goes to landfill, and add cooking oil recycling in line with its sustainability goals.
“We were managing multiple vendors across properties with no visibility into actual performance. Waste overflow was damaging our brand reputation.”
What changed on the ground.
No more overflow
Flexible scheduling cleared the waste pile-up that used to disrupt the guest experience.
Time saved and full transparency
GarGeon Connect gives detailed, real-time insight for every location, so managing waste no longer eats into the day.
Simpler operations
One system replaced a stack of vendors — communication got simpler across the brand.
Higher recycling rate
More resources are recovered and the environmental footprint is smaller — direct support for the hotel’s green initiatives.
Capri by Fraser is now pushing recycling past the 35% lift — cooking oil first, more streams next.
“Since partnering with GarGeon, we have had zero overflow incidents across all our properties. Pickups just happen on schedule, and we run every property from one place — exactly what our hospitality operations needed.”
More Malaysian operators put their results on the record.
Different industries, same contract — and each one can prove it.
Reliable pickups for 27,373 beds
Pickups that just happen — 40–50 tonnes a month
