Privacy Policy
Last updated: January 1, 2025
Introduction
GarGeon ("we", "us", or "our") operates the website https://gargeon.com and provides digital waste management services to Malaysian companies and enterprises. We are committed to protecting your privacy and handling your personal information with transparency and care.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By accessing or using our services, you agree to this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information that you voluntarily provide to us when you:
Contact Us: Name, email address, phone number, company name, and message content when you submit inquiry forms or contact us via WhatsApp
Request Services: Business address, location data, waste bin size preferences, and service requirements
Create an Account: Email address, company information, billing details, and waste management preferences
1.2 Information Collected Automatically
When you access our website, we automatically collect certain information about your device and usage patterns:
Device Information: IP address, browser type, operating system, device type, screen resolution
Usage Data: Pages visited, time spent on pages, links clicked, referral sources, scroll depth
Location Data: Approximate geographic location based on IP address
Performance Metrics: Page load times, errors, and technical diagnostics
1.3 Information from Third-Party Services
Google Places API: Address data when you use our location autocomplete feature
WhatsApp: Contact information and message content when you communicate with us via WhatsApp
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: Process your waste bin rental requests, schedule deliveries, and provide waste management services
Customer Support: Respond to inquiries, provide technical support, and communicate service updates
Website Improvement: Analyze user behavior to improve website functionality, user experience, and service offerings
Marketing Communications: Send relevant service information, promotional materials, and industry insights (with your consent)
Security & Fraud Prevention: Detect, prevent, and address technical issues, fraudulent activity, and unauthorized access
Legal Compliance: Fulfill legal obligations and enforce our terms and conditions
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
Service Providers: Third-party companies that assist us in operating our website and providing services (e.g., waste collection partners, payment processors, hosting providers)
Analytics Partners: Google Analytics, ContentSquare, and Hotjar to understand website usage and improve user experience
Legal Requirements: When required by law, court order, or government authority
Business Transfers: In connection with a merger, acquisition, or sale of assets (with advance notice)
With Your Consent: Any other disclosure with your explicit permission
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
SSL/TLS encryption for data transmission
Secure hosting infrastructure with regular security updates
Access controls and authentication mechanisms
Regular security audits and vulnerability assessments
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:
Account Data: Duration of your account plus 7 years for legal and tax compliance
Service Data: Duration of service provision plus 5 years for business records
Marketing Data: Until you unsubscribe or withdraw consent
Analytics Data: Aggregated data retained indefinitely; identifiable data deleted after 26 months
7. Your Privacy Rights
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Portability: Request transfer of your data to another service provider
Opt-Out: Unsubscribe from marketing communications at any time
Object: Object to processing of your personal information for certain purposes
To exercise these rights, please contact us at +60 18-318 4895 (WhatsApp).
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are intended for businesses and enterprises. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have collected information from a minor, please contact us immediately.
10. International Data Transfers
Our services are primarily offered to Malaysian businesses. However, some of our service providers (e.g., Google Analytics, ContentSquare, Hotjar) may process data outside of Malaysia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
⚠️ Legal Notice
This Privacy Policy is designed to comply with Malaysian Personal Data Protection Act 2010 (PDPA) and general privacy best practices. However, this document has not been reviewed by legal counsel. We recommend consulting with a qualified privacy attorney to ensure full compliance with all applicable laws and regulations.