Terms of Service

1.1 Waste Collection Services

• Scheduled waste collection and pickup services

• Photo-verified documentation of each collection

• Proper waste transportation to licensed disposal facilities

1.2 Waste Bin Rental

• Rental of various waste container types (roro bins, skip bins, front-load bins)

• Delivery, placement, and retrieval of rental equipment

• Maintenance and replacement of damaged equipment

1.3 Recycling Services

• Collection and processing of recyclable materials

• Waste diversion tracking and reporting

• Sustainability metrics and ESG reporting support

2.1 Accurate Information

You must provide accurate, current, and complete information when registering for our services and maintain the accuracy of such information. This includes your company registration details, contact information, and billing information.

2.2 Waste Segregation and Compliance

You are responsible for properly segregating waste according to applicable Malaysian regulations and our service guidelines. Scheduled waste, hazardous materials, and prohibited items must not be placed in general waste containers without prior arrangement and proper documentation.

2.3 Access and Safety

You must provide safe and adequate access to your premises for our collection teams and equipment. This includes ensuring clear pathways, proper lighting, and authorized personnel availability during scheduled service times.

3.1 Pricing and Billing

Service pricing will be as quoted in your service agreement or as displayed on our platform. Invoices are issued monthly or as specified in your agreement. All prices are quoted in Malaysian Ringgit (MYR) and are subject to applicable taxes.

3.2 Payment Methods

We accept payment via bank transfer, credit card, and other payment methods as available on our platform. Payment details will be provided on invoices.

3.3 Payment Due Date

Unless otherwise specified in your service agreement, payment is due within 30 days from the invoice date. For new customers, advance payment may be required for initial services.

5.1 Service Limitations

While we strive to provide reliable and consistent services, GarGeon does not guarantee uninterrupted service availability. Services may be affected by factors beyond our control, including weather conditions, traffic, equipment failures, and force majeure events.

5.2 Liability Cap

To the maximum extent permitted by law, GarGeon's total liability for any claims arising from or related to these Terms or our services shall not exceed the total fees paid by you to GarGeon in the twelve (12) months preceding the claim.

7.1 Termination by Customer

You may terminate your service agreement by providing written notice as specified in your service contract or, for month-to-month services, with 30 days written notice. Termination does not relieve you of the obligation to pay for services already rendered.

7.2 Termination by GarGeon

GarGeon may suspend or terminate your access to services immediately if: (a) you breach any material term of these Terms; (b) you fail to pay amounts due after reasonable notice; (c) you engage in fraudulent or illegal activities; or (d) continuing service would expose GarGeon to legal liability.

8.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

8.2 Informal Resolution

Before initiating any formal dispute resolution proceedings, both parties agree to attempt to resolve any dispute informally by contacting each other in writing and engaging in good faith negotiations for a period of at least 30 days.

9.1 Entire Agreement

These Terms, together with any service agreements and policies referenced herein, constitute the entire agreement between you and GarGeon regarding the services and supersede all prior agreements and understandings.

9.2 Modifications

GarGeon reserves the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the modified Terms.

9.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.