Sunway Big Box lifted on-time collection from 81% to 95%.
The mall ran its refuse chambers on paper chits and phone calls. Nothing was recycled.
Sunway Big Box Mall
Sunway Big Box Mall and Citrine Hub form a large retail complex in Johor. It covers over 500,000 sq ft, with busy daily foot traffic.
Four refuse chambers took waste from dozens of shops, restaurants and service providers. The mall needed one clear view and a way to recycle.
- IndustryRetail & Mall
- LocationJohor
- Scale500,000+ sq ft · 5 refuse chambers · Johor operations
- Timeline4 weeks
- Services usedManaging every location in one place, GarGeon Connect, Tracking for each refuse chamber, Recycling programme, Real-time performance reports
The problem, and what we did about it.
Multiple vendors
The mall managed several waste collectors at once. That wasted effort, and nothing worked as one.
No view into the chambers
No data was kept for any of the four refuse chambers. Management could not see what was happening.
A manual, paper process
Arranging pickups was slow, and it was easy to lose track.
No recycling support
The old vendors offered no recycling, so the recycling rate was 0%.
Everything under one vendor and one contract
GarGeon now handles every service, so the mall no longer manages several collectors.
GarGeon Connect across all five chambers
We log tonnage and activity for all five chambers, including recycling. Management sees every pickup on one dashboard.
Digital records instead of paper
Tracking, proof of service and reports now run in the system, not on paper chits.
A recycling programme built into the service
We set up recycling and on-site separation, starting from zero.
What changed in daily operations.
On-time collection from 81% to 95%
On-time pickups rose every month of the quarter. Fixed-schedule pickups replaced bin swaps on request.
Recycling started from nothing and reached 15%
It reached 15% by 2024 but fell to 4.6% in Q2 2026. Lifting it again is the focus.
8% cost savings
Tighter scheduling and a single vendor cut the cost of running waste across the complex.
Reports cover all five refuse chambers
Live data covers tonnage, pickups and recycling.
Fewer calls, fewer surprises
Communication is simpler and service is more reliable now that everything runs on one system.
To lift the rate, the Q2 2026 report named two checks. Is cardboard going into the general chambers? Did a vendor change reduce pickups?
This is the report Sunway Big Box gets every quarter.
These are their real Q2 2026 figures, shared with permission. One is improving. Three are not, and the report says so.
40.02 t to landfill × 0.5206 + 1.31 t recycled × 0.0047 = 20.8 tCO2e in June.
View the chart data as a table
| Measure | April | May | June |
|---|---|---|---|
| Sent to landfill (t) | 33.50 | 37.99 | 40.02 |
| Recycled (t) | 2.40 | 1.62 | 1.31 |
| Recycling rate | 6.7% | 4.1% | 3.2% |
| Waste carbon footprint (tCO2e, est.) | 17.5 | 19.8 | 20.8 |
| Kept off by recycling (tCO2e, est.) | 1.2 | 0.8 | 0.7 |
| On-time collection | 81% | 93.2% | 95.3% |
Carbon figures are estimates: Scope 3, Category 5 under the GHG Protocol. They use the UK Government GHG Conversion Factors for Company Reporting (2026 edition). That is 0.5206 tCO2e per tonne of commercial waste landfilled, and 0.0047 per tonne recycled. If your auditor prefers another factor, the sum still checks with the same tonnage.
Tonnage, recycling and on-time figures come from the GarGeon × Sunway Big Box Mall report. The report covers Q2 2026 and is published with the client’s permission. Carbon figures are estimated from that tonnage using published conversion factors.
“For a 500,000 sq ft retail complex, … we can prove every load with the disposal record attached.”
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