Construction
GarGeon × Sunway Big Box Mall
Digital-First Transformation: Sunway Big Box Mall Overhauls Waste Management From Zero.
Key metrics
0→15%
Recycling Rate
8%
Cost Savings
95%
On-Time Collection
The company
Sunway Big Box Mall and Citrine Hub represent over 500,000 sq ft of prime retail space in Johor, serving as a major shopping destination with diverse tenants and high daily foot traffic.
With four separate refuse chambers managing waste from numerous retail outlets, restaurants, and service providers, the mall needed unified visibility and sustainable waste management practices to maintain operational excellence and environmental responsibility.
The challenge
Sunway Big Box Mall and Citrine Hub, with over 500,000 sq. ft. of retail space and four refuse chambers, faced key challenges in their waste management.
Needed to manage multiple vendors
This created inefficiencies.
No visibility into each refuse chamber
Data was not captured or tracked.
Relied on manual processes
Like paper collection chits and phone calls for coordination.
Existing vendors provided no recycling support
This resulted in a 0% recycling rate.
The solution
GarGeon implemented an integrated, digital-first waste management system.
1
One-stop platform
Consolidated all services under GarGeon. This eliminated the need to manage multiple vendors.
2
GarGeon Connect
Enabled real-time tracking of waste volume, tonnage, and activity for each of the four refuse chambers. This gave management full visibility.
3
Digitalised operations
Automated collection tracking, service proof, and reporting. This reduced reliance on paper chits and manual phone calls.
4
Recycling program integration
Introduced sorting and recycling initiatives to divert recyclable items away from landfills.
The results
After adopting GarGeon's solution, Sunway Big Box Mall and Citrine Hub achieved:
15% recycling rate
Diverted waste from landfill and improved sustainability performance.
8% cost savings
Through optimised scheduling and vendor consolidation.
Full transparency
Real-time data and reports on tonnage, collection, and recycling across all refuse chambers.
Operational efficiency
Simplified communication and improved service reliability.
What's next?
Following the success with GarGeon, Sunway Big Box Mall will continue the partnership to:
Monitor waste data to identify more improvement opportunities
Work on improving recycling rates further
Find more ways to save costs through better efficiency
Maintain compliance with all regulations
Support sustainability goals with better waste management
Interested in a personalized demo on your own data?
Find out how you can deliver experiences that maximize business impact with GarGeon.
