Nasi Lemak Burung Hantu gets collection that keeps up with a kitchen that never closes.
The old vendor was slow to respond, busy with government rounds. Its flat rate ignored how much the kitchen made.
Nasi Lemak Burung Hantu
Nasi Lemak Burung Hantu is a food business that is open 24 hours. Its kitchen makes waste day and night.
- IndustryFood Retail
- LocationKuala Lumpur · Selangor
- Scale24-hour food retail
- TimelineOngoing
- Services usedGarGeon Connect, Collector performance tracking, Real-time waste tracking, Waste collection service
The problem, and what we did about it.
Unreliable collections
Pickups were inconsistent. At a 24-hour outlet, one missed pickup becomes a problem within hours.
A vendor with other priorities
When something went wrong, help came slowly. The vendor’s focus was on government rounds.
A flat rate that ignored the volume
Waste never stopped, but the charge stayed fixed. The bill was high and had no link to what was collected.
Collectors held to a service level
We manage several collectors and assign ones that commit to a higher service level.
We watch the collectors for the owner
We check each collector’s work and share the proof. The owner can focus on the business.
Proof attached to every collection
Each pickup gets a timestamp and photo. We charge extras only when we have found and can prove them.
Automated monthly billing
Each month, the invoice is built from the collection record. The bill matches what happened.
What changed in daily operations.
Reliable collection at any hour
Our managed collectors keep pickups going for a business that never closes.
No surprises on the invoice
Every charge traces back to a recorded pickup.
One less thing to manage
Watching vendor performance is now our job, not the owner’s.
Billing without the paperwork
Nobody matches paper slips at month end any more.
Next is separating recyclables on site, so less of the kitchen’s waste goes to landfill.
Read how more Malaysian businesses run their waste with GarGeon.
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