M3 Shopping Mall gets every waste request answered within 24 hours.
Complaints sat for two or three days. Paper delivery orders gave the mall no proof.
M3 Shopping Mall
Gerbang Mekar runs M3 Shopping Mall. Its tenants, food outlets and shoppers make waste all day, every day.
When bins are not cleared, tenants notice within hours. So do their customers.
- IndustryRetail & Mall
- LocationKuala Lumpur
- ScaleShopping mall operations
- TimelineOngoing
- Services usedGarGeon Connect, Real-time waste tracking, Waste collection service, Collector performance tracking
The problem, and what we did about it.
A fixed cost for every trip
Every trip cost the same whether it was needed or not. There was no data to argue otherwise.
No proof, so no complaint
Paper delivery orders had no photo, so the mall could not show what went wrong. Complaints went nowhere.
A vendor that took days to respond
Orders were filled in the end, but late. The mall’s facilities team dealt with every delay.
A full service history
The mall can pull the collection record for any period. Nobody rebuilds it from paper slips.
A time and photo on every collection
If a pickup is missed, the record shows it. There is nothing to argue about.
We hold the collector to a service level
GarGeon manages the collector, so the mall no longer waits days for a response.
Requests raised in GarGeon Connect
The facilities team books a pickup in the system, not by phone. They can see where each request stands.
What changed in daily operations.
Requests close within 24 hours
Someone is now responsible for the agreed service level.
Problems can finally be raised
Photos and timestamps give the mall proof, so problems get fixed instead of argued over.
One channel for the facilities team
Requests, records and proof are in one place. Nobody phones a vendor to ask if a bin was cleared.
Confidence in what is being billed
Each trip on the invoice has a matching record. The mall pays for pickups it can check.
The mall now has a full service record. Next, we look at matching pickups to the waste it really makes.
Read how more Malaysian businesses run their waste with GarGeon.
They work in different industries on the same kind of contract. Each can show its results.
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